Concierge (UNIFOR TEC Concierge)

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Date Posted: 5/6/2021

Location: CF Toronto Eaton Centre, Toronto, ON, CAN

Reference No.: 2021-8729

Department: Property Tenant Relations

Position Type: Part Time without Benefits

Job Grade: Union

You will:

  • Greet tenants and visitors
  • Respond to tenant and visitor requests in a timely manner
  • Provide direction and information to tenants and visitors at the Tower lobby regarding services within The Eaton Centre and the Office Towers.
  • Ensure concierge desk is equipped with the necessary brochures, stationery and supplies to effectively service tenants and visitors
  • Deliver memos, tickets and other correspondence to tenants
  • Assist Marketing department in the execution of promotions and special events
  • Ensure the office tower lobby is clean by contract housekeeping
  • Report Tenant concerns or problems to management
  • Administer promotional tenant registration programs
  • Monitor console equipment and maintain records in the Tower lobby
  • Maintain tenant lists and directory Boards
  • Report on any unusual incidents and occurrences
  • Complete occurrence and liability reports when required
  • Call Security to have any unauthorized personnel removed from the office tower lobby
  • Activate and/or isolate an elevator for Police, Fire Department, & Ambulance
  • Maintain a dialogue with passengers in an elevator entrapment
  • Summon security in cases of emergency
  • Assist with onboarding new employees as required.
  • Notify cleaning staff of any spills or trash in lobbies
  • Provide assistance to office tenants in calling for taxis, ordering theatre tickets, booking flights, etc.


You Have:

  • Hospitality & Tourism degree or Diploma or Business
  • Minimum 2 years experience in customer service
  • Strong customer service and interpersonal skills
  • Ability to handle stressful situations with tact and diplomacy
  • Proficient in Microsoft Office, Google, and Internet
  • Current CPR and First Aid Certificates preferred


Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.