Director, Organizational Change Management

Back to Job List

Date Posted: 11/3/2021

Location: Toronto - 20 Queen Office, ON, CAN

Reference No.: 2021-9101

Department: Human Resources

Position Type: Full Time

Job Grade: I

Role impact:

The Director, Organizational Change Management provides leadership in the areas of change management, employee experience and project delivery.  Reporting to VP Human Resources & Change Management, the incumbent partners with the business and across HR to deliver people & change initiatives that enable CF’s multi-billion dollar growth strategy and make people and culture our competitive advantage.    This role also has responsibility for deployment of CF’s Employee Voice surveys and oversight of CF’s Purpose & Values plan to measure and maintain our world class engagement and deepen traction of our award winning OneCF Culture.    Success in this role requires effective collaboration, building strong reciprocal relationships across the business and deftly navigating ambiguity in a high growth environment.


What you will deliver:

  • Integrates with larger strategic initiatives to enable change and realize desired growth outcomes.
  • Apply expert knowledge of change management, organizational culture and project delivery to business and growth initiatives and advise on best approaches to meet unique business requirements.
  • Accountable for leadership and implementation of change management planning & execution for enterprise strategic initiatives.  Ensure deliverables build awareness, enhance support and drive adoption in a pragmatic way that demonstrates CF Values in action.
  • Lead scoping and project delivery of key people + culture initiatives & work streams  that enable CF’s strategic priorities, working collaboratively within HR and across business teams to scope the opportunity, build the plan, execute activities, manage risks and achieve desired outcomes. 
  • Collaborate across HR to build and deliver integrated roadmap to continue to evolve our OneCF culture, mobilizing impactful communication vehicles, programs and initiatives to make a meaningful difference in the employee experience and brand. 
  • Deliver CF’s Employee Voice survey program to measure people strategy metrics including traction of employee engagement, employment brand and One CF Culture attributes vs internal and external benchmarks.   Lead analysis, insight generation and action planning and share back progress with the business.   
  • Develop and enable CF’s Purpose & Values plan. Collaborate across HR and with internal communications to plan and deliver communications and experience that engrain CF Values in how we work across CF and drive performance in a meaningful way.
  • Maintain external network of culture and change management practitioners to leverage for expertise and support.  Key abreast of emerging trends and organizational practices.


 What your strengths are:

  • Comfortable with complexity and ambiguity.  Brings structure and definition to unclear problems and solutions.  Confidently moves work forward without having the total picture. 
  • Strong change management skills.  Positively shifts mindsets, support levels and drives critical behaviour change to achieve and sustain desired outcomes.     
  • Excellent project delivery skills.  Demonstrated track record in leading cross functional resources to complete work on time with the right results.
  • Exceptional communication skills.  Creates well-structured, inspirational communications that achieve desired outcome. Strong verbal communication skills.  Respectfully and effectively sells recommendations and ideas. Comfortable presenting to senior audiences.
  • Methodical and comfortable in solving first- time business problems.  Quickly grasps complex subject matter and explains it in a simple way that others understand. 
  • Service oriented.  Brings a consultative approach that is responsive and dedicated to meeting internal customer’s expectations and requirements.
  • Creative thinker.  Collaborates with others to test, learn and arrive at creative solutions for the business that are meaningful and achieve desired impact.
  • Demonstrated ability to analyze and interpret data to arrive at meaningful action plans.  Communicating insights in a way that resonates with the audience.    
  • Exceptional stakeholder management and relationship building skills.  Able to establish effective rapport, collaborate and influence across all functions and all levels of the organization.  Able to influence without direct authority.
  • Strong facilitation skills.   Structures and facilitates working sessions in small and large groups with peers or senior leaders.   Asks insightful questions and that drive meaningful discussion and action.
  • Strong process orientation.   Constructs practical business processes that are efficient and deliver desired results.   Applies a continuous improvement mindset.  Lean Six Sigma experience is an asset.
  • Ability to work in a challenging, fast-paced, multi-priority environment


What you need to succeed:      

  • University undergraduate degree or equivalent in related business field
  • Minimum 10 years of related business experience.  Experience with working with people and change processes, either as an HR practitioner or business leader.  Business or project experience outside Human Resources is an asset.  Experience in the areas of inclusion and wellbeing also an asset.
  • Experience with structuring and presenting comprehensive, pragmatic business recommendations and gaining support and buy in from senior leaders. 
  • Track record in successful delivery of people, change and culture initiatives with increasing complexity and organizational impact.  Demonstrated track record in leading cross functional business and change initiatives to achieve desired outcomes.
  • Experience in design, build, test and sustain of new employee experiences.  Proven track record in baselining and improving results to achieve and sustain new levels of performance.  Design thinking and behaviour change experience in asset.
  • Demonstrated ability to review data and identify key insights to guide organizational actions.
  • Experience with survey design, analysis and insight generation. 


Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.