Senior Project Manager, Operations Services

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Date Posted: 11/19/2021

Location: Toronto - 20 Queen Office, ON, CAN

Reference No.: 2021-9140

Department: Operations Services

Position Type: Full Time

Job Grade: H

Role Impact:

The Senior Project Manager is a results-driven team player who will interface with stakeholders across the organization in the planning, execution, and closing of the project to ensure successful implementation and adoption of Operations Services initiatives and property projects. This role will collaborate with Cadillac Fairview’s strategic programs manager, key leaders in the Portfolio, Sr Director, Operations Services, Data & Technology Team, other internal departments, CF property teams, external consultants & contractors.


The Senior PM is able to perform in multiple roles which contribute to project, operational or strategic goals/initiatives (i.e. manages large project teams, contributes as a team member, provides consulting and strategic planning advice, represents the project on senior committees etc.) and will closely manage all key work streams towards on time and on budget project completion. The Senior Project Manager works to protect Cadillac Fairview’s  contractual position and ensures finished projects meet related National Standards and Corporate Policies.


What you will deliver:

  • Assume overall end-to-end ownership of the project throughout the project life cycle: Supports project teams through process development, change management, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.
  • Addresses issues, project schedule, and any other challenges, escalating as required. 
  • Leverage project management expertise by applying leading practices throughout the project in team process, project structures, deliverables and documentation.
  • Conduct and facilitate project activities and develop related documentation related to scope, schedule, resources, budget, communications, risks and issues. 
  • Set project milestones and manage the team to successfully meet project goals.
  • Manage assigned project staff, including allocation of work packages, delegating, scheduling and prioritizing work; provide coaching on project management best practice as required. 
  • Monitor the deliverables of each key work stream to ensure milestones are met on-budget and on-time with high quality outputs.
  • Report on implementation progress, risks and issues to senior management on a regular basis and identify tactics and strategies to minimize/resolve obstacles to successful project delivery. 
  • Work collaboratively with Technical, Change Management and external vendor teams to build and maintain strong relationships and ensure alignment throughout the project life cycle.
  • Accountable for project stakeholder engagement; managing resistance and ensuring high-levels of buy-in to the proposed change
  • Accountable for people change management activities including but not limited to: communication plans and execution / training plans and execution / deployment plans and execution
  • Protects enterprise-wide integrity of building technology implementations delivered by independent contractors.
  • Support the resolution of complex business issues by providing innovative, creative and integrated solutions while engaging subject matter experts as required. 
  • Develop and present material for review using strong written, verbal, and graphical communication skills with the ability to express complex concepts effectively. 
  • Contribute to management decisions in consultation with Steering Committees and Senior Management.


What your strengths are:

  • Sound knowledge of procurement practices and processes.
  • Experience managing development life cycles, including business systems analysis, application development, testing and release management, is required.
  • Experience with vendor and contract management. 
  • Ability to apply extensive project management knowledge and expertise (project planning, implementation, evaluation, risk assessment, benefits realization).
  • Experience developing insights and presenting such to executive level. 
  • Ability to interpret financial data and apply to decision making.


What you need to succeed:

  • Minimum 7-10 years of progressive experience in successfully delivering large, complex transformation projects. 
  • Ability to effectively lead a diverse group of internal/external resources and consultants through the project. 
  • Good understanding of procurement practices and experience with procurement technology solutions. 
  • Demonstrated experience in project management, risk management, and the ability to manage multiple projects simultaneously.
  • Report writing skills and proven ability to communicate and present to all levels of management.
  • Proficient in the use of Microsoft Office (i.e. Word, Excel, PowerPoint) and Microsoft Project or other project management software.
  • Ability to work independently and as a team player with strong customer service orientation.
  • High computer literacy. Excellent working knowledge of Word, Excel, PowerPoint, Adobe Pro, Google Docs, Microsoft Project.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.