Senior Administrator Enterprise Mobility (EMM) (1 year contract)

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Date Posted: 12/16/2021

Location: Toronto - 20 Queen Office, ON, CAN

Reference No.: 2021-9184

Department: Data & Technology

Position Type: Contract - Full Time

Job Grade: n/a

Role impact:

The Senior Administrator will lead small system design or enhancements to large and complex systems that may impact across branches or departments.  This role will consult closely with the Vendor and internal Support teams to build and manage the creation of packages in the Dell workspace One solution. They will be accountable for identifying and directly addressing all business and technical issues impacting customer success.  They will actively expand adoption of Dell Workspace One solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change, in addition to customer facing activities.


What you will deliver:

  • Perform complex end-to-end solution delivery and maintenance for small systems design, or enhancements to large systems
  • Oversee the provision of specialist advice by others, consolidates expertise from multiple sources, including third-party experts, to provide coherent advice to further organizational objectives
  • Provide technical expertise to enable the correct application of operational procedures
  • Contribute to the planning and implementation of maintenance and installation work, including building and configuration of infrastructure components in virtualized environments.
  • Maintain application support processes, and checks that all requests for support are dealt with according to agreed procedures
  • Initiate and monitor actions to investigate and resolve problems in systems, processes, and services
  • Respond to equipment malfunctions, unusual or other situations that impact system performance, performs diagnostics and other problem-solving activities, and implements remedial procedures as required
  • Provide reports on progress, anomalies, risks, and issues associated with the overall project. Reports on system quality and collects metrics on test cases
  • Maintain an ongoing awareness and understanding of new and enhanced technological development. Research current available technologies to meet customer needs
  • Apply tools, techniques, and processes to track, log, and correct information related to configuration items
  • Provide Level 2-3 support for clients and be a point of escalation for our Support Services Operations
  • Knowledge transfer: colleagues, support staff and customers – includes how-to-documents/presentations and recorded session
  • Ability to participate in 24/7 on-call support


 What your strengths are:

  • Excellent verbal and written communication skills
  • Strong documentation skills
  • Excellent interpersonal skills
  • Ability to make decisions in the absence of a supervisor
  • Strong analytical and problem solving skills and the ability to assess and evaluate risk
  • Collaborates with others, can work well as part of a team and as an individual contributor
  • Committed to customers through excellent customer service, respectful engagement and responsiveness


What you need to succeed:      

  • Degree in Computing Science Technology or a related field
  • 5 year of technical experience in a computing environment with experience in complex, hybrid (On-premise and Cloud) and highly diverse data, application, and technology environments
  • 10+ Years of experience in the IT industry working in multiple sectors
  • Minimum 5 years’ experience in deploying and administering Microsoft Server Operating Systems.
  • Advanced working knowledge of MS Windows Server OS and newer
  • Working knowledge of MS SCCM platform
  • Working knowledge of PowerShell scripting
  • Proficient with the use of Google G Suite productivity tools
  • Knowledge of MS Active Directory and Group Policies
  • Knowledge of Cloud servers deployment and administration (GCP, Azure, AWS)
  • Knowledge of ITIL processes
  • Experience with VMware Workspace ONE or VMware Identify manager
  • Workspace ONE professional certification would be considered an asset
  • Windows Server & VM ware Administration training is an asset      
  • Experience with Integration between AirWatch and a private PKI environment an asset
  • Experience with iOS device management an asset

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.