Specialist, Operations Enablement (1 year contract)

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Date Posted: 12/20/2021

Location: Toronto - 20 Queen Office, ON, CAN

Reference No.: 2021-9189

Department: Operations Services

Position Type: Contract - Full Time

Job Grade: n/a

Role impact:

The Specialist, Operations Enablement will be a key member of the National Operations Shared Services team, through the management of National applications.  In this role, the incumbent validates, consolidates and prioritizes business needs from stakeholders, facilitates advisory board meetings and leads business project execution and overall project accountability.  The specialist will coordinate key meetings with key members across all departments to support the overarching development and management of strategic initiatives to improve the performance of our application platforms.


What you will deliver:

  • Represents, interfaces with and engages stakeholders and the business partner(s) and acts as a fully integrated team lead representing business interests
  • Responsible for tracking and monitoring budget and costs of application enhancements
  • Engages with the Business and coordinates  with related vendor(s),  ensuring business needs are sufficiently defined to enable successful delivery of the technology
  • Monitors change requests and prioritizes enhancements to application, including dashboard management, reporting and end user UI
  • Facilitates advisory board change management meetings for application enhancement & changes
  • Works closely with D&T to align on scope and timing expectations for projects, enhancements and change requests
  • Manages ongoing training & communications, including creation of training material, job aids, CF Mosaic content for end users
  • Assist in the development of various reporting tools to analyze data in an efficient and effective method.
  • Drive the development of key industry leading initiatives across all departments, portfolios and properties to enhance the company’s leadership position and advancement of national applications (ie. Maximo and CFExchange)
  • Partner with the business to identify opportunities to capitalize on potential cost efficiencies delivering a client-first experience consistent with brand direction 
  • Act as a point of contact for members of head office, portfolio and properties on any questions relating to the application platforms
  • Coordinate activities pertaining to key stakeholder engagement including but not limited to status updates, project documentation, and advisory board meetings etc.
  • Collaborate with like-minded industry peers to exchange operating models, trade best practices and drive new opportunities to enhance our Technologies.


 What your strengths are:

  • Strong written and verbal communication skills
  • Effective prioritization skills with success in managing multiple priorities with varying deadlines
  • Effective problem solving, conflict resolution and negotiation skills with the ability to influence others
  • Capacity to work under pressure and to embrace change
  • Excellent customer service skill set with a strong focus on Service 


What you need to succeed:      

  • Bachelor’s Degree in Business
  • Project Management Professional (PMP) certification by Project Management Institute (PMI) an asset
  • 3 to 5 years relevant experience in property operations related position
  • Must have demonstrated project management and have the ability to work effectively both independently and as a member of a team
  • Past Experience in working with P2P systems, CMMS and CRM Technologies is preferable 

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.


CF currently has a vaccination policy that is a condition of employment.