Manager Operations I (20 Months Contract)

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Date Posted: 1/12/2022

Location: CF Chinook Centre, Calgary, AB, CAN

Reference No.: 2022-9225

Department: Property Operations

Position Type: Contract - Full Time

Job Grade: F

Role Impact:

To provide assistance in the management of efficient operations of a major Shopping Centre and/or Office Tower, including project management, directing and coordinating the efforts of the operations team and the services provided by architects, consultants, contractors and suppliers so that the Centre is managed within budget and meets CF standards.

What you will deliver:

  • Manage and support the activities of all team members to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices;
  • Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes;
  • Ensure that all preventative maintenance requirements for all mechanical/electrical system and equipment is evaluated/documented and performed;
  • Monitor operational expenses on a monthly basis by reviewing actual performance against budget. Conduct and resolve a monthly/quarterly variance analysis;
  • Assist in identifying costs and managing the annual operating budget for all categories of expense and recovery by conducting thorough studies of repairs and upgrades;
  • Support management of the overall health and safety program by ensuring the safe and secure operation of the facility, delivering on environmental H&S compliance requirements and provide resources and guidance so that all processes, inspections and employee training are aligned with CF policies and applicable legislation;
  • Ensure all tenant concerns regarding operational issues are resolved on a timely basis by reviewing with the Operations team member(s) to discuss and assist in solving problems outside scope of responsibility to ensure a high level of customer service to tenants and customers;
  • Make sure that all programs related to the overall operation of the Centre are implemented in a timely efficient and cost effective manner by reviewing areas such as: HVAC, preventative maintenance, environmental management, energy management, roof maintenance and rehabilitation, waste management, pest control, property security, cleaning operations, Health & Safety, and marketing;
  • Respond to after hour’s emergency calls as needed and ensure all actions required are taken and teams supported. Ensuring all emergency procedures are followed and the security of personnel and the property is maintained;
  • Research, create and manage service contracts and oversee work performed to ensure compliance within all contract and building code requirements;
  • Other duties as assigned.

What your strengths are:

  • A great leader with a positive demeanor and strong interpersonal skills
  • Strong verbal and written communication skills
  • Excellent mechanical/electrical abilities
  • Excellent analytical and decision making skills
  • Able to work efficiently under pressure with proven skills in implementing and measuring department performance indicators
  • Organized with the ability to handle multiple tasks and prioritize for completion
  • Dedicated professional willing to respond to emergencies

What you need to succeed:

  • B.Eng or equivalent
  • Power Engineer - 4th Class Certificate, SMA (BOMA) or Building Environmental Systems I
  • FMA or RPA designation, Shopping Centre’s Managers Course or equivalent is an asset.
  • A minimum 7 (seven) years’ experience in Physical Operations management with at least 5 (five) years supervisory/management experience, preferably in a mixed use environment
  • Thorough knowledge of general maintenance procedures, budgeting principles, new technologies, electrical & mechanical systems and management principles;
  • Proven ability using technology and computer related programs: Computers/Laptops, Cellular Phones/Tablets, Microsoft Office, G-Suite, Energy management and preventative systems software or comparable systems, etc.;
  • General functional knowledge of environmental hazards and green (LEEDS) initiatives.

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.