Manager, Tenant Relations II

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Date Posted: 7/4/2022

Location: Toronto Dominion Centre, Toronto, ON, CAN

Reference No.: 2022-9643

Department: Property Management

Position Type: Full Time

Job Grade: G

Role Impact:
 

The Tenant Relations Manager plays an integral role in representing CF as a key contact in maintaining strong tenant relationships. In this role, the Tenant Relations Manager works collaboratively to create a highly engaged and positive tenant experience so that CF can continue to excel as an industry leader in customer service. 

What you will deliver:

  • Represent CF as a key contact in maintaining positive and professional relationships with tenants
  • Work collaboratively  with corporate functions, Senior Property Management, operations, project management, leasing, legal, security and life safety, accounts receivable, and third party contractors, to initiate any necessary action to ensure CF maintains strong tenant relations in accordance with the lease
  • Partner with projects and leasing teams to actively track all new lease deals, relevant key leasing dates to ensure a seamless move in or move out process
  • Support new, and existing tenants, on all aspects of move-ins/move-outs according to lease obligations
  • Deliver a best-in-class service and tenant experience through regular tenant meeting rhythms, ad hoc tenant meetings and requests, service initiatives and tenant events
  • Responsible for annual client reviews with key tenants, including addressing follow up action items
  • Working with the tenant relations team,  assist in crafting relevant tenant communications and updates
  • Support annual property project initiatives to improve the tenant experience and education, i.e. Sustainability, etc.
  • Enforce and augment the rules and regulations of TD Centre through regular communication with tenants each day to ensure their expectations are being met and landlord criteria are being honoured so that CF can excel within the industry
  • Protect CF property through correspondence with tenants, Head Office, suppliers and Municipal offices, seeking legal and other relevant advice available to the landlord
  • Support the management of unionized concierge staff as required, including monthly meetings, regular coaching sessions, annual performance reviews on values feedback and development, service training, participate in collective bargaining and support the TR Coordinator with the scheduling, payroll authorization, uniform procurement when required.
  • Ensure maximum security for the complex and minimal impact and disruption to tenants by being available during non-working hours to deal with emergency situations, and incidents, should they occur (i.e. flooding, power outages fire, theft and other threats)

 

What your strengths are:
 

  • Excellent verbal and written communication skills
  • Strong organizational and prioritization skills
  • Ability to deliver exceptional customer service, and client experience
  • Ability to consistently manage client objectives and issues with tact and professionalism
  • Collaborative team player and consensus builder
  • Ability to coach and motivate staff
  • Be a Champion of CF Values and Values Behaviors
  • Strong understanding of office and retail leasing an asset
  • Ability to influence individuals where no direct reporting relationship exists
  • Computer literate in Microsoft Word and Excel

 

What you need to succeed:
 

  • Bachelor’s Degree preferred; college certificate/diploma in a related field
  • Minimum 5 years management experience preferred with at least 3 years in a supervisory capacity in a large office environment
  • Proven working experience in a client-facing environment with exceptional customer service approach

 

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!

 

At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.

 

Are you someone who believes in our values?

 

  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change

 

At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?

  

CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email cfcareers@cadillacfairview.com.

 

CF currently has a vaccination policy that is a condition of employment.