Concierge (UNIFOR TEC Concierge)

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Date Posted: 10/11/2022

Location: CF Toronto Eaton Centre, Toronto, ON, CAN

Reference No.: 2022-9827

Department: Property Tenant Relations

Position Type: Full Time

Job Grade: Union

This opportunity is currently only available to bargaining unit members. If you are not a bargaining unit member, your application will not be forwarded to the hiring manager. In the event the position is not filled with a bargaining unit member, it will be reposted and open to all general applicants.

What you will deliver:

  • Greet tenants and visitors
  • Respond to tenant and visitor requests in a timely manner
  • Provide direction and information to tenants and visitors at the Tower lobby regarding services within The Eaton Centre and the Office Towers.
  • Ensure concierge desk is equipped with the necessary brochures, stationery and supplies to effectively service tenants and visitors
  • Deliver memos, tickets and other correspondence to tenants
  • Assist Marketing department in the execution of promotions and special events
  • Ensure the office tower lobby is clean by contract housekeeping
  • Report Tenant concerns or problems to management
  • Administer promotional tenant registration programs
  • Monitor console equipment and maintain records in the Tower lobby
  • Maintain tenant lists and directory Boards
  • Report on any unusual incidents and occurrences
  • Complete occurrence and liability reports when required
  • Call Security to have any unauthorized personnel removed from the office tower lobby
  • Activate and/or isolate an elevator for Police, Fire Department, & Ambulance
  • Maintain a dialogue with passengers in an elevator entrapment
  • Summon security in cases of emergency
  • Assist with onboarding new employees as required.
  • Notify cleaning staff of any spills or trash in lobbies
  • Provide assistance to office tenants in calling for taxis, ordering theatre tickets, booking flights, etc.


What your strengths are: 

  • Strong customer service and interpersonal skills
  • Ability to handle stressful situations with tact and diplomacy


What you need to succeed: 

  • Hospitality & Tourism degree or Diploma or Business
  • Minimum 2 years experience in customer service
  • Proficient in Microsoft Office, Google, and Internet
  • Current CPR and First Aid Certificates preferred

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.