Supervisor, Operations

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Date Posted: 10/24/2022

Location: CF Sherway Gardens, Etobicoke, ON, CAN

Reference No.: 2022-9852

Department: Property Management

Position Type: Full Time

Job Grade: E

Role Impact:


To provide assistance in the management of efficient operations of a major Shopping Centre, including small project management, while directing and coordinating the activities of staff and the services provided by architects, consultants, contractors and suppliers.


What you will deliver:


  • Provide regular feedback in the form of status meetings, objective setting sessions, performance appraisals, coaching and counselling, discipline and the assignment of developmental projects
  • Manage the activities of all direct reports to ensure the timely achievement of department goals, within prescribed policies, procedures and standard business practices;
  • Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes.
  • Hire, train and supervise staff by conducting the hiring process in accordance with all Human Rights requirements, providing the necessary orientation and training and reviewing activities daily to ensure that all staff complete their responsibilities in accordance with CF standards.
  • Assist in the preparation and implementation of annual operating expense and capital budgets through reviewing past expenses, determining future needs of the Centre and gathering information in order to ensure the General Manager, Regional Office and Head Office have accurate figures on which to forecast budget needs.
  • Coordinate the completion of all scheduled and unscheduled maintenance work by scheduling daily work assignments and delegating to the appropriate member of the maintenance team in order to ensure all maintenance work is completed in a timely manner and the property is maintained in a manner that will ensure property values are maintained.
  • Oversee all construction performed by external trade contractors by utilizing knowledge of trades and regularly supervising procedures to ensure work is completed on time, within Building Code requirements and in accordance with CF standards.
  • Order necessary parts and services required to maintain efficient operation of the Centre by determining needs, researching price and quality, following appropriate procedures for purchasing and accurately coding and signing invoices for payment in order to ensure accurate records of expenditures are maintained.
  • Prepare accurate and concise reports by collecting and compiling relevant data into summary form and forwarding to appropriate parties on a timely basis to ensure management is provided with accurate information on which to base business decisions.
  • Follow and enforces all safety procedures by participating in safety training and ensuring adherence to all legislative requirements to ensure the building is safe for all occupants and users.
  • Identify specifications and secures quotations for specialized services or repairs as requested by contacting appropriate sub-contractor to discuss work to be performed and coordinating and overseeing the work performed to ensure that work is completed in accordance with all building code requirements.
  • Maintain programs, along with the Chief Engineer and other Operations Managers, related to HVAC, through preventative maintenance, energy management, environmental management, waste management, landscaping, pest control, property security snow removal, parking lot and roof maintenance and rehabilitation, life safety systems, cleaning operations, tenant coordination and other pertinent aspects of physical operations to ensure the ongoing efficiency of the Centre operations.
  • Secure CF property against loss due to theft, fire, liability claims and prosecutions resulting from operations by ensuring all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner in order to limit exposure to liability and loss.
  • Oversee Operation of the Loading Dock staff and all activities related to Waste Management and the Operation of Central Stores.


What your strengths are:


  • Good verbal and written communication skills
  • Strong interpersonal skills
  • Good mechanical abilities
  • Good analytical and research skills
  • Good problem solving skills
  • Proven leadership abilities and are a self-starter
  • Practical judgment and decisive manner
  • A positive attitude and willingness to work overtime and respond to emergencies
  • A good ability to work efficiently under pressure
  • A great teammate attitude
  • Good organizational skills and the ability to prioritize tasks for completion


What you need to succeed:


  • Grade 12 or equivalent
  • A Diploma in Building Environmental Systems offered through Community College
  • A Stationary Engineer 4th Class Certificate, SMA (BOMA) or Building Environmental Systems II
  • A minimum 5 years experience in physical Operations management, with at least 2 years supervisory experience, preferably in a shopping centre, office or mixed use environment
  • A thorough knowledge of:
  • General maintenance procedures
  • Plumbing/carpentry skills
  • Current technology
  • HVAC, electrical/mechanical systems
  • PM Program - Maximo
  • Computer literacy and proficient in Word, Excel and Building Automation Systems and Preventative Maintenance software

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.