Supervisor, Security

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Date Posted: 11/11/2022

Location: CF Market Mall, Calgary, AB, CAN

Reference No.: 2022-9884

Department: Property Security

Position Type: Full Time

Job Grade: D

Role Impact:

Ensure adherence to Standard Operating Guidelines and immediate response to all complex emergencies. To interview, hire, performance manage, train, schedule and provide uniforms for all Security Guards in the department.

What you will deliver:

  • Manage the activities of employees to ensure the timely and effective achievement of departmental goals and objectives, within prescribed policies, procedures and standard business practices; and
  • Provide regular motivation and mentoring to all staff to encourage ongoing professional development for succession planning purposes.
  • Development and implement Standard Operating Guidelines to provide Security Department with clear, concise instructions for performing daily duties;
  • Receive and checks invoices, ensures accurate coding and submits Requests for Payment for contract security and other related services;
  • Determine needs and resources and coordinate training of staff;
  • Monitor the dress, deportment and written reports of staff;
  • Investigate tenant complaints, thefts and suspicious activities promptly and follow up with tenants, management and others;
  • Schedule daily activities of staff to ensure qualified coverage of security functions;
  • Collaborate closely with tenants on behalf of CF management to resolve issues and concerns and provide advice on loss control and other security matters;
  • Review, distribute and file daily memoranda, staff records and correspondence;
  • Maintain open communication with all personnel in order to seek new ways for improving the overall operation of the department;
  • Conduct formal or informal training of staff in First Aid, CPR, handcuffing techniques, self-defense, report writing and other skills or knowledge related to security responsibilities;
  • Write comprehensive security reports and summaries;
  • Supervise/handle sensitive, high profile situations in professional and exemplary manner;
  • Maintain currency of knowledge with respect to relevant legislation and regulations including, but not limited to: Collective Agreement(s), Employment Standards Act, Human Rights Code, Occupational Health and Safety Act, The Criminal Code, and The Trespass to Property Act;

What your strengths are:

  • Excellent communicator, both written and verbal
  • Customer service focused
  • Strong leadership, with good conflict resolution skills
  • Good problem solver with good decision making skills
  • Able to use good judgment, and communicate with tact and diplomacy
  • A great teammate with strong interpersonal skills and a positive demeanor

What you need to succeed:

  • College diploma in Law Enforcement and/or Security Administration;
  • 3 - 4 years’ experience with a security firm or law enforcement agency
  • 2 years supervisory experience or equivalent combination of related education, training and experience
  • Valid certification in First Aid, CPR and WHMIS
  • Valid Provincial Security License
  • Good knowledge of site security and life safety needs and Industry-related techniques, technology and trends
  • knowledgeable of applicable federal, provincial and municipal legislation and regulations
  • Strong organizational, prioritization and time management skills
  • Good report writing skills
  • Good customer service and leadership skills
  • Ability to delegate effectively and be flexible and adaptable in dealing with a diversity of people and situations
  • Understanding of budget process
  • Digital literacy in Word and Google Suite

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.