Manager, Revenue Services

Back to Job List

Date Posted: 12/15/2022

Location: Toronto - 20 Queen Office, ON, CAN

Reference No.: 2022-9923

Department: Finance & Accounting

Position Type: Full Time

Job Grade: G

Role impact:

Accountable for oversight and service delivery for all Shared Services Revenue processes and people. Responsible for revenue processes in the Finance services group, with a focus on maintaining accurate client account information and overseeing communications on a regular basis with clients in order to provide them with current account status and to avoid delinquency.


What you will deliver:

I. Primary Focus:

  • Work closely with stakeholders from Finance, Operations, FA&A and Tenants
  • Accountable for maintaining accounts receivables per company objective standards by ensuring the timely collection of all rents
  • Oversee the maintenance of rent roll and associated charges in finance system per lease agreement
  • Manage production of and review an up-to-date record of all negligent accounts by preparing a variety of accounts receivable reports and letters such as, but not limited to, account statements and correspondence to each tenant, doubtful accounts, write-offs, and proof of claims
  • Provide oversight to processing of all client billings, rental notices and parking income including year-end notices through finance systems on a timely and accurate basis and forward to all clients to ensure the availability of all relevant information and to limit the possibility of outstanding accounts
  • Develop and maintain good working relationships with critical internal and external clients
  • Oversee responses to inquiries from clients by working with Lease Administration to ensure accuracy of billings addressing discrepancies and making necessary adjustments
  • Consolidate, analyze and issue company sales reports to Executive team
  • Oversee Sales Audits, reviews findings and follow up with Tenants on action items where necessary, ensure cost of audit is charged back where appropriate
  • Coordinate and manage monthly tasks including but not limited to estimate reconciliation, post-closing cash report, percentage rent billings, percentage rent accruals and tenant charge backs and liaise with stakeholders creating process improvements where necessary
  • Oversee the preparation of 5th of the month analysis of outstanding Rent to ensure company objectives have been met
  • Manage accounts receivables comment reports by ensuring status of outstanding amounts have been categorized by type allowing effective management of outstanding amounts by reviewing Rent Rolls, Billings and Tenant Lease documents for compliance
  • Train and manage Revenue Coordinator on company policies and procedures, reviewing their work, and providing feedback to achieve efficiencies and effectiveness of Accounting Principles
  • Manage prepaid account ensure applications are managed timely and accurately
  • Oversee year end billing distribution ensuring timely issuing
  • Management of Tenant Portal subscriptions ensuring training support is provide to Tenant
  • Coordinate and prioritizes through communication with accounting team, setting deadlines and making decisions to enable the Operational and Accounting Shared Services teams to meet their goals

II. Supervisory Responsibilities:

Through the provision of regular feedback in the form of status meetings, objective setting sessions, performance appraisals, coaching and counseling, and formal presentations:

  • Review and oversee work performed by Lease Admin analysts for accuracy and quality
  • Provide training, support and coaching to other Shared Services team members, Finance team and other stakeholders as needed

III.  Functional Responsibilities:

  • Review of revenue related journal entries for all activity and transactions to ensure in accordance with accounting policies and internal control requirements
  • Participate in Finance Services team by helping other members with decision making to allow the shared services team to meet its responsibilities
  • Ensure documentation to support transactions and activities is in accordance with company policies and requirements
  • Ensure that key controls over Revenue are operating effectively for their team
  • Input to design of consolidated reports as required


What your strengths are:

  • Excellent interpersonal and communication skills
  • Strong analytical, organizational and administrative skills
  • Exceptional attention to detail and ability to produce high quality reports
  • Ability to work with minimal supervision and to interact at all organizational levels
  • Strong time management skills and ability to manage multiple tasks at one time
  • Knowledge of revenue-related Accounting principles under IFRS (International financial reporting standards)
  • Computer literate and proficient in use of Yardi, Microsoft suite, and Google Suite


What you need to succeed:     

  • University degree in Finance, Accounting, Commerce, or Business, CPA accreditation or progress towards designation is a plus
  • Minimum 4 years in a managerial role
  • 5 years’ experience in an Accounting or Billings position
  • Experience in Real Estate and/or Property Management
  • Fully literate with real estate accounting policies and procedures

Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.