This is a unionized position, therefore applications from internal bargaining unit members will be considered before external applications. 

Role Impact:
To patrol the whole Toronto Eaton Centre Complex. To ensure the protection of tenant employees, property and information through enforcement of access control and property removal policies. To ensure public safety and a problem free shopping environment.

What you will deliver:

• Respond to emergency situations, medical, criminal, hazards, etc.
• Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other related security details
• Provide CPR and First Aid as needed
• Enforce the Centre’s Rules & Regulations and the Trespass to Property Act.
• Assist with Crowd Control
• Perform access control, Mall lock downs and open ups
• Maintain a detailed memo book and prepare incident reports on all matters dealt with
• Man the Console in Office lobbies after hours or when a Concierge is not available
• Relieve other guards when required (meal breaks, etc.)
• To be helpful, courteous and pleasant to tenants, patrons, and co-workers alike
• Assist customers and tenants with customer service & security related initiatives in a professional & approachable manner
• Assist other guards by providing backup support and any other assistance when required
• Assist Police and emergency personnel (Fire Department and Ambulance Service) when required
• Assist Management with general matters, etc.
• Understanding and following security operational procedures from Fire Safety Plan and Emergency Response Plan
• Follow security operational procedures as per the Emergency Response Plan. Refer to Emergency Response Plan for specific event response procedures
• Understanding and follow procedures as they appear in the Standard Operating Procedures (SOP’s)
• Conduct level and zone patrols to achieve high visibility and proactive security patrols
• Perform patrols of the entire Toronto Eaton Centre complex
• Complete Guard tour patrol as assigned

What your strengths are: 

• Customer service focused
• A standout colleague with strong interpersonal skills
• Able to overcome adversity, and handle stressful situations with tact and diplomacy
• A multi-tasker and quick learner
• Able to function in a fast-paced environment

What you need to succeed: 

• Current CPR and First Aid Certificates
• Obtain and maintain a valid Security Guard license and comply with PSISA and its regulations, as amended from time to time
• Successful completion of annual Use of Force training
• Solid understanding of Occupational Health & Safety Act
• Maintain safe working practices and demonstrated same to co-workers
• Complete Company mandatory training