Mall Patrol Guard (UNIFOR TEC Security)

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Date Posted: 12/14/2022

Location: CF Toronto Eaton Centre, Toronto, ON, CAN

Reference No.: 2022-9928

Department: Property Security

Position Type: Full Time

Job Grade: Union


This is a unionized position, therefore applications from internal bargaining unit members will be considered before external applications. 

Role Impact:
To patrol the whole Toronto Eaton Centre Complex. To ensure the protection of tenant employees, property and information through enforcement of access control and property removal policies. To ensure public safety and a problem free shopping environment.

The successful candidate must be able to work shifts including weekends, nights, and evenings.


What you will deliver:

  • Respond to emergency situations, medical, criminal, hazards, etc.
  • Follow reasonable direction from Security Dispatch with respect to attending calls for emergency or other related security details
  • Provide CPR and First Aid as needed
  • Enforce the Centre’s Rules & Regulations and the Trespass to Property Act.
  • Assist with Crowd Control
  • Perform access control, Mall lock downs and open ups
  • Maintain a detailed memo book and prepare incident reports on all matters dealt with
  • Man the Console in Office lobbies after hours or when a Concierge is not available
  • Relieve other guards when required (meal breaks, etc.)
  • To be helpful, courteous and pleasant to tenants, patrons, and co-workers alike
  • Assist customers and tenants with customer service & security related initiatives in a professional & approachable manner
  • Assist other guards by providing backup support and any other assistance when required
  • Assist Police and emergency personnel (Fire Department and Ambulance Service) when required
  • Assist Management with general matters, etc.
  • Understanding and following security operational procedures from Fire Safety Plan and Emergency Response Plan
  • Follow security operational procedures as per the Emergency Response Plan. Refer to Emergency Response Plan for specific event response procedures
  • Understanding and follow procedures as they appear in the Standard Operating Procedures (SOP’s)
  • Conduct level and zone patrols to achieve high visibility and proactive security patrols
  • Perform patrols of the entire Toronto Eaton Centre complex
  • Complete Guard tour patrol as assigned

What your strengths are: 

  • Customer service focused
  • A standout colleague with strong interpersonal skills
  • Able to overcome adversity, and handle stressful situations with tact and diplomacy
  • A multi-tasker and quick learner
  • Able to function in a fast-paced environment


What you need to succeed: 

  • Current CPR and First Aid Certificates
  • Obtain and maintain a valid Security Guard license and comply with PSISA and its regulations, as amended from time to time
  • Successful completion of annual Use of Force training
  • Solid understanding of Occupational Health & Safety Act
  • Maintain safe working practices and demonstrated same to co-workers
  • Complete Company mandatory training


Why you should join us:

At Cadillac Fairview we have been transforming communities for over 50 years.  We are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Imagine a place where you can make a difference!


At CF our everyday actions and critical business decisions are guided by our CF Values. Achieving results is naturally important for us and we achieve results through behaviours that are consistent with our CF Values.


Are you someone who believes in our values?


  • Aim Higher – we strive to exceed expectations
  • Own Your Expertise – we empower ourselves and each other
  • Collaborate Effectively – we bring the right people together to get the right results
  • Engage with Empathy – we objectively consider the needs of others
  • Embrace Change – we drive, learn from, and adapt to change


At CF you’ll join a diverse community and award-winning team where your talent and commitment to excellence are welcomed, valued and respected.  We’re ready to meet you there – are you?


CF is an equal opportunity employer and is committed to creating a diverse and inclusive environment.  If you need reasonable accommodation during the recruitment, assessment, and/or selection process, please notify your CF contact or email


CF currently has a vaccination policy that is a condition of employment.