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General Manager II

Department Management Date Posted 10/10/2017

Position Type Full Time Reference No. 2017-6430

Job Grade I LocationCF Rideau Centre, Ottawa, ON, CAN

Build your future with Cadillac Fairview!
At Cadillac Fairview, we are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Cadillac Fairview is where you can make a difference, and where it all comes together. 

Role Summary:

This role is responsible for every aspect of leading a property and its team, creating a strategic vision for the shopping centre, executing branding and marketing initiatives that position the property as a destination experience to achieve its financial goals.  This role is accountable to retail clients, customers, and all stakeholders.


You will:

  • Proactively identify broad business opportunities and risks, including potential development, redevelopment, and expansion opportunities, and effectively communicate ideas and unique market knowledge to influence the strategic management of an asset. 
  • Develop and maintain client relationships (office and retail), demonstrating strong awareness of client's business and issues, and generating creative solutions to support mutual goals.
  • Implement the corporate strategy at the property level.
  • Accountable for collaborating with other departments within the organization to ensure successful execution of the client onboarding process.
  • Effectively executes corporate standards and programs, assuring compliance with legislated and corporate policies and programs.
  • Engage employees by providing regular monthly coaching to all direct reports, utilizing skills and tools to leverage employee strengths and developmental areas, individually and within a group, consistent with One CF culture and feedback expectations.
  • Effectively manage talent through the ownership of property level succession plans, identification of top talent and forming effective development plans.
  • Develop and implement strategies for increasing sales performance, maximizing revenue and strengthening specialty leasing, with a focus on branding and marketing to bring in new business, enhance existing business, and improve revenue.
  • Leads change at the property level through behaviour modeling and championing of corporate initiatives.
  • Train and guide all staff to maintain and enhance performance standards and to ensure achievement of business goals and objectives.
  • Approve and oversee an effective property management and building maintenance program to protect Cadillac Fairview, client and stakeholder interests.
  • Approve and oversee an effective safety and security program to ensure protection of clients and public from physical harm and CF from possible litigation.
  • Effectively prepare for and manage crisis situations where there is an immediate threat to people or property, serious threat to interrupt operations, damage reputation, or otherwise negatively impact the business.
  • Implement, manage and measure all aspects of CF’s internal sustainability program, GREEN AT WORK, for the property, including energy management, waste management and diversion, sustainable procurement, and retail client and public communication plans. 
  • Monitor and provide feedback to staff, suppliers and clients with regard to accounts receivable and accounts payable, and achievement of financial goals.
  • Prepare and oversee operating budget.​


You have:

  • Completion of an Undergraduate Degree BBA/BComm/Bachelor Economics with a concentration in one of the following areas:  Business, Finance or Retail/Property Management;
  • Completion of a Master’s degree an asset (MBA);
  • A minimum of 7-10 years of progressive  and related retail or property management experience of which at least 3 years are in a supervisory/management capacity;
  • Strong working knowledge and understanding of CF’s overall business practices, policies, and procedures, typically obtained through on-the-job experience;
  • Significant working knowledge and experience with the following, as it relates to a shopping centre environment:  lease administration, marketing strategies, and accounting techniques;
  • Previous experience managing in a unionized environment;
  • Computer literacy: proficient in Microsoft Word, Excel and PowerPoint;
  • Excellent presentation skills - previous experience delivering presentations to a diverse audience.


Are you up for the challenge?  At CF, we believe our people are core to our success.  Join our award-winning team, where your talent and commitment to excellence are welcomed, valued and respected!


Accommodation for applicants with disabilities during the recruitment, assessment, and/or selection process is available.

Additional Qualifications


  • Bachelor of Arts, Business is required
  • Bachelor of Commerce, Finance is required
  • Community College, Facility Management is required


  • Achieves Results
    • Ability to Multi-task
    • Detail Oriented
    • Organizational Skills
    • Time Management
  • Business Knowledge and Improvement, Real Estate/Property Management
  • Collaborates with Others, Works Effectively with Others
  • Communicates Effectively
    • Clear and Concise (oral and written communication)
    • Communicates with Confidence
  • Leads People and Teams
    • Develops Direct Reports and Others
    • Motivates Others
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. The Cadillac Fairview Corporation Limited is an equal opportunity employer.