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Manager, Operations

Department Operations Date Posted 3/23/2018

Position Type Full Time Reference No. 2017-6431

Job Grade G LocationCF Shops at Don Mills, Toronto, ON, CAN

Build your future with Cadillac Fairview!

At Cadillac Fairview, we are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Cadillac Fairview is where you can make a difference, and where it all comes together.


You are:

To provide management for the effective operation of a major Shopping Centre by directing the efforts of a well qualified Operations Management team in coordinating the activities of internal staff and the services provided by external resources such as architects, consultants, contractors and suppliers in order to ensure the Centre is managed within budget and meets CF standards.


You will:


  • Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required to understand and address their operational, security and health & life safety concerns in order to ensure their needs are being met and the organization’s assets are maintained appropriately
  • Negotiate and manage contract agreements, within prescribed policies, procedures and standard business practices
  • Develop annual operating budget for all operational and security categories of expense and recovery by conducting thorough studies of all previous years’ budget, repairs and upgrades and by controlling expenses in helping CF to stay competitive within the market
  • Monitor expenses on a monthly basis by reviewing actual performance against budget approving all purchase orders and invoices and conducting a monthly variance analysis to determine reasons for variance and find methods to address the situation in order to ensure expenditures remain within prescribed budgets
  • Manage the activities of all outsourced security and operations staff and provide coaching and mentorship to the third party supervisors.
  • Be personally liable for H&S practices at the property
  • Assist the General Manager with special projects as they develop from time to time
  • Ensure preventative maintenance requirements for mechanical/electrical system and equipment is evaluated, documented and performed
  • Ensure programs related to the overall operation of the Centre are implemented in a timely manner by regularly reviewing the execution of areas such as, but not limited to, preventative maintenance, environmental management, roof maintenance and rehabilitation, and Health & Safety to ensure cost effective facility management in compliance with all relevant legislation
  • Develop and administer work assignment schedules (through the Maximo platform) for the property by following appropriate policies and procedures to meet customer needs effectively and efficiently.
  • Respond to after hour’s emergency calls by going to the site and taking the necessary actions required to ensure all emergency procedures are followed and the security of personnel and the property is maintained.
  • Provide same day quotation for tenant repairs


You have:

  • B.Eng or equivalent
  • SMA (BOMA) or Building Environmental Systems I
  • CFM ( Certified Facilities Manager) certification is an asset
  • Enrollment in FMA or RPA or Shopping Centres Managers Course or equivalent
  • Minimum 10 years experience in Physical Operations management with at least 7 years supervisory/management experience preferably in a mixed use environment
  • Thorough knowledge of: general maintenance procedures, budgeting principles, electrical and practical theory, new technologies, HVAC, electrical/mechanical systems, management principles, budgeting principles
  • Recent experience managing in a unionized environment including solid understanding of collective bargaining.
  • Excellent knowledge Building Automation Systems (Johnson Controls), and Preventative Maintenance software
  • General Functional Knowledge of Environmental Hazards and Green (LEEDS) Initiatives
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Excellent mechanical/Electrical abilities
  • Excellent analytical and research skills
  • Proven leadership abilities and self starter( Proven leadership skills in a progressive company)
  • Proven problem solving skills in a progressive company
  • Practical judgment and decisive manner
  • Positive attitude and willingness to work overtime and respond to emergencies
  • Good ability to work efficiently under pressure, proven skills in implementing and measuring department performance indicators
  • Team player attitude
  • Good organizational skills and ability to manage multiple tasks and prioritize for completion


Are you up for the challenge?  At CF, we believe our people are core to our success.  Join our award-winning team, where your talent and commitment to excellence are welcomed, valued and respected!


Accommodation for applicants with disabilities during the recruitment, assessment, and/or selection process is available.

Additional Qualifications


  • Bachelor of Engineering, Bachelor of Engineering - Other
  • Community College, HVAC & Other Trades is required
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. The Cadillac Fairview Corporation Limited is an equal opportunity employer.