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Senior Manager Security & Life Safety

Department Management Date Posted 10/25/2017

Position Type Full Time Reference No. 2017-6465

Job Grade H LocationCF Chinook Centre, Calgary, AB, CAN

Build your future with Cadillac Fairview!

At Cadillac Fairview, we are so much more than our properties.  We are building leaders at all levels.  We offer the challenge of interesting work, a great organizational culture, the opportunity to collaborate with the best in the business, and support for your growth and development.  We reward values-based behavior and superior results with a competitive rewards package that includes best-in-class benefits and pension.  Cadillac Fairview is where you can make a difference, and where it all comes together. 


Role Summary:

The Senior Manager, Security & Life Safety is responsible for leadership and management of the functional, technical and applied security and life safety program at properties that have a high public profile, or are a complex mixed-use property of both office and retail offerings, or are situated as challenging and high-volume urban properties. The Senior Manager of Security and Life Safety guides the development and execution of strategic property security and life safety initiatives, and ensures the property security and life safety team executes on the senior manager’s vision and that of National Security Operations. Reporting to the General Manager with a supplementary reporting line to National Security Operations, this position is ultimately responsible for the effective and efficient execution of all operational aspects of the Security and Life Safety Department. The Senior Manager for Security and Life Safety will coordinate a variety of activities that align corporately from National Security Operations, where these activities are of strategic importance to the corporation in the disciplines of physical and cyber security, and with regard to occupational health and fire safety. Where required, the position will support the broader corporate security framework by participating and having responsibility over components of key corporate initiatives such as Brand Alignment, Counter-terrorism, Cyber Security, and Health & Safety. A significant responsibility of this role is the implementation, upkeep and testing of emergency response plans to ensure the property is adequately prepared to deal with a wide range of potential risk events.


You will:

  • Provide subject matter expertise on security and life safety operations and technologies
  • Holds the key responsibilities and accountabilities at the property for the complex of regulatory and practical elements of the occupational health & safety, fire safety, and general life safety requirements.
  • The position is responsible for bringing together and leading across the variety of functional roles at the property, including Security, Operations, Marketing and otherwise, where the collective effort is required to fulfill the regulatory requirements for health and safety, fire systems and general life safety
  • With respect to corporate governance requirements on health & safety, fire safety and life safety compliance, this position reports performance to the National Security Operations group for quarterly reporting to the corporate Board of Directors
  • Responsible for collecting and reporting performance data to National Security Operations in support of corporate business objectives
  • The established authority at the property on issues relating to security and life safety to both internal stakeholders and clients, including but not limited to: threat and risk assessments; security and life safety business practices and business models; business case proposals and recommendations; financial accountability, and performance standards
  • Stimulates continual improvement practices (long and short-term outlooks) in operational practices and innovation around the use of technology, catering to a combination of high risk and sophisticated tenant requirements in complex retail and office environments
  • Reviews and approves budgets relating to the annual departmental expenditures, such as on security contracts, salaries, and technology (capital) before final sign-off by  General Managers, VPs Operations, or higher
  • Ensures annual expenditures align with company security operating strategies, business models and technology standards and principles prior to review and approval of security technology business cases for final sign-off by the General Manager
  • The position is responsible to remain abreast of emerging societal and industry trends and ensure the property security and life safety program is equipped to address evolving security risks and life safety needs. From a planning perspective, the Senior Manager, Security & Life Safety will focus attention on maintaining company standards and industry best practices in the areas of Emergency Management, Operating Procedures, Capital and Operational Budgeting and other relevant Security and Life Safety Department functions
  • The Senior Manager, Security & Life Safety will establish and maintain key contacts with internal, tenant, public authority, supplier, and security industry stakeholders, including local police, fire and emergency medical services representatives
  • Develop and implement policies and procedures relating to security operations, security guard behaviors and other matters critical to the safe and secure management of the property
  • Project leadership and scope-approval authority of security and life safety projects, including leadership and management of capital project efforts against business plan timelines, expenditures, financial and ethical controls
  • At a property level, develop measures and oversee the delivery of  efficiency and effectiveness in the design, purchasing, and implementation of security technologies, by ensuring through final business case approval that all installations comply with national standards, deliver on strategic business objectives, and are both resilient and reliable
  • Prepare projections, and costs for the property relating to physical security and security technology for annual operational expenditures and 10-year capital plans
  • Ongoing oversight to ensure all aspects of the security and life safety management program are assessed and updated regularly to remain current with Cadillac Fairview standards and industry best practice, and to continually achieve operational and fiscal efficiency
  • Oversee and execute the implementation of a security strategy via regular and ongoing liaison with National Security Operations and property management to ensure a consistent level of service delivery and financial effectiveness
  • As part of a commitment to continual improvement, conduct reviews of internal property business processes in areas such as security operating practices e.g. use of force, emergency management, fire safety systems and procedures, health and safety and business continuity, and make broadly applicable policy and procedural changes to close evident gaps, or where the incumbent leads opportunities for improvement in effectiveness or in terms of achieving longer range national objectives relating to security and life safety, as set out by the Director of National Security Operations
  • Is an effective leader behind the CF brand owing to the impact of the property’s role and image within the community


You have:

  • Community college diploma in a related discipline of Security and Life Safety, Risk Management or Criminology (or equivalent business management qualification)
  • Four-year undergraduate or college degree or post-graduate studies up to and including Master’s Degree a definite asset
  • A minimum of 7 years working in a commercial real estate security and life safety environment, or equivalent – or equivalent work experience
  • A minimum of 5 years of security and life safety management experience, ideally at a series of properties of increasingly complex scope  – or equivalent work experience
  • Professional security industry accreditation, including (CPP, ASP, PSP  
  • Exceptional written and verbal communication skills a pre-requisite
  • Ability to inter-relate with members of corporate and tenant senior management both internally and externally
  • Excellent public speaking and presentation skills in group settings
  • Exceptional problem solving, analytical and decision making skills required
  • Strong organizational, prioritization and time management skills
  • Ability to delegate and follow up effectively
  • Tact and diplomacy in dealings at all levels of the organization
  • Team player
  • Flexible and adaptable in dealing with a diversity of situations and people
  • Exceptional reporting and business proposal writing skills
  • Ability to work in a challenging, fast-paced, multi-tasked environment


Are you up for the challenge?  At CF, we believe our people are core to our success.  Join our award-winning team, where your talent and commitment to excellence are welcomed, valued and respected!


Accommodation for applicants with disabilities during the recruitment, assessment, and/or selection process is available.

Additional Qualifications


  • Bachelor of Arts, Business is required
  • Career College, Law / Security / Enforcement is required
  • Community College, Law / Security / Enforcement is required
  • Master of Arts, Other is required


  • Achieves Results
    • Ability to Multi-task
    • Detail Oriented
    • Organizational Skills
    • Timely Decision Making
  • Business Knowledge and Improvement
    • Business Acumen
    • Real Estate/Property Management
    • Strong Knowledge of External/Industry Activity
  • Collaborates with Others
    • Maintains Productive Relationships
    • Works Effectively with Others
  • Committed to Customers
    • Customer Service
    • Develops and Maintains Relationships
  • Communicates Effectively
    • Clear and Concise (oral and written communication)
    • Presentation Skills
    • Provides Information in timely manner
  • Demonstrates Functional Expertise
    • Project Management Skills
    • Security
  • Leads People and Teams
    • Builds Effective Teams
    • Develops Direct Reports and Others
    • Motivates Others
    • Performance Coaching
If you are looking for an exciting opportunity and to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply Now below. We thank all applicants for their interest. However, only candidates selected for an interview will be contacted. The Cadillac Fairview Corporation Limited is an equal opportunity employer.